Li Zhi, Mohamad Nasir Saludin, and Muhammad Omar. “Customer Relationship Management (CRM) Mediation: Ai, Social Media Marketing, and Purchase Intentions: A Literature Review”. Jurnal Evolusi 7, no. 1 (May 30, 2026): 116–127. Accessed August 23, 2026. https://journal.uptm.edu.my/index.php/evolusi/article/view/591.