Evaluating The Trust In Government Of E-Government Services Usage in Urban Malaysian Communities

Abstract

The Theory Acceptance Model (TAM) is covered in the abstract. By providing an effective theoretical framework for IT adoption and illuminating the principles behind technology acceptance, TAM enables the prediction of user behaviour. When Davis established the TAM in 1989 and 1993, he outlined the mechanisms that govern the link between exterior factors, such as information systems (IS) characteristics, and the actual utilization of these systems. The model was inspired by the Theory of Reasoned Action, a psychological perspective on human behavior that was strikingly absent from the information systems literature at the time. The abstract also emphasizes the positive relationship that exists between usage of e-government services and trust in government. The present study employs a quantitative research technique, whereby data is gathered by the distribution of questionnaires with a Likert scale and contextual details. The survey questions are broken up into the questions categories, some of which include a usage of e-government services and trust in government.