Investigating The Usage of E - Government Services Toward System PADU in Linggi, Negeri Sembilan

Abstract

The PADU system (Pangkalan Data Utama) serves as Malaysia's major database for handling government records and services. This abstract uses the Technology Acceptance Model (TAM) approach to study the link between the PADU system and the use of e-government services. The study looks at the link between the dependent variable (DV), which is the use of e-government services, and the independent variables (IV), which include things like how easy they are to use, how good people think they are, and how many people are aware of them. The study uses TAM to look at how users' opinions of the PADU system's usability, quality, and expertise affect their willingness to accept and utilise e-government services. The goal of this research is to improve the effectiveness and efficiency of e-government service delivery in Malaysia by studying these linkages. This will finally enable digital governance initiatives to go forward.