A Analysis to Determine the Acceptance and Use Readiness of Rural Communities to Adopt System Padu

Abstract

This research investigates the acceptance and use readiness of rural communities towards the system PADU, focusing on technology readiness as a critical determinant. The system PADU serves as Malaysia's latest digital transformation initiative, aiming to streamline government service delivery and bridge socioeconomic gaps. Employing a qualitative approach, data was collected from Linggi, Negeri Sembilan, through semi-structured interviews with community members, particularly village heads. Thematic analysis revealed key insights into the factors influencing acceptance and readiness for PADU adoption. Findings underscored the importance of assistance, community training, and communication strategies in facilitating acceptance, particularly among elderly populations with limited technological skills. Additionally, peer support networks and tailored outreach initiatives emerged as effective mechanisms for promoting technology adoption in rural settings. This study adds to the current literature by bringing light on the subtle processes of acceptance and use readiness for digital systems in rural areas, with implications for policymakers and stakeholders involved in digital inclusion efforts