A Study on job characteristic model (JCM) towards job satisfaction among metrology employees in Klang Valley, Malaysia

Abstract

This study aims to analyse the relationship between Job Characteristic Model by Hackman and Oldham (1975) toward job satisfaction among the bank employee in Klang Valley, Malaysia. Job Characteristic Model (JCM) consist of five job dimension which is skills variety, task identity, task significant, autonomy and job feedback is used as independent variable for this study. Few controls variable such as gender, job position and employment duration are taken into consideration in this study. Quantitative method is chosen for this research.

            Job Diagnostic Survey (JDS) by Hackman and Oldham (1974) is use as research instrument and distributed to the metrology company’s employee via google form. All survey distributed random via online platform such as Facebook Group, LinkedIn and direct e-mail. 310 respondents from metrology companies to answer this survey. The result shows that all five dimensions in job design has positive relationship with the job satisfaction.