The Facilitating Conditions Accessibility to Mobile Banking Services
DOI:
https://doi.org/10.61688/jev.v4i3.76Keywords:
Facilitating Condition, Accessibility, Mobile ServicesAbstract
To investigate the relationship between the facilitating conditions accessibility to mobile
banking services and the behavioral intentions among the local communities. Transformational
in nature is mobile banking which affords increased ease of managing the money, transactions
and other accounts from anywhere at any time. The study discusses “facilitating conditions” as
determinants for mobility in mobile banking. Conditions of facilitation cover some conditions
determining how easily a person can use such mobile banking. This paper reviews literature and
empirical data on critical enabling factors for mobile banking adoption and use. This is because
the study starts with an overview of the required technical infrastructure consisting of network
coverage, smart phone usage, and Internet accessibility for enabling the mobile banking
entry. In addition, it outlines issues such as friendly interfaces, trusted authentications, and
customer care that improve overall user engagement. This demonstrates the importance of
educating people and raising awareness regarding mobile banking services among more people.
This study finds out that combination of enabling factors plays an important role in making
mobile banking accessible and usable. Knowing these determinants enables financial entities,
policy makers and providers of technology to create plans that encourage use of more mobile
banking which ultimately is beneficiary to consumers as well as the economic sector. This
article gives recommendations on how stakeholders can optimize their investment in mobile
based e-banking services in a dynamic digitized environment.
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Copyright (c) 2023 Deena Chandra Dass, Norhaninah A Gani
This work is licensed under a Creative Commons Attribution 4.0 International License.
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