Digital Communication Effects on Interpersonal Relationships

Abstract

Research related to the effects of digital communication on interpersonal relationshio which contributes by four factors. However, there are still very limited studies in satisfaction, social connectedness, intimacy and quality that can contribute toward digital communication effect in the context of Malaysian society. Research objectives for this research are (1) to determine the relationship between satisfaction and digital communication, (2) to ascertain the relationship between social connectedness and digital communication, (3) to examine the relationship between intimacy and digital communication (4) to investigate the relationship between relationship quality and digital communication. This study applied the Daft and Lengel in the 1980s Theory as the main theory to further strengthen the relationship between each variable. Quantitative methods were applied in this study and data were collected through the distribution of questionnaires to 401 respondents who are the people from Section 7, Shah Alam. The findings shown there is the relationship between digital communication and satisfaction. The study also found that there is a relationship between social connectedness and digital communication. It is also found that is a relationship between intimacy and digital communication, and lastly the study also found that there is a relationship between relationship quality and digital communication. Hence, this study contributes to the field of digital communication and interpersonal relationship through the establishment of a more comprehensive variables related to participation in training and adoption of innovation and help to develop the Daft and Lengel theory.