The Accessibility of E-Government Services Towards Usage of E Government Services among Local Communities in Ampang.

Abstract

As a result of globalization and liberalization, the Internet has become a transaction medium in virtually every aspect of human life. This research examines the various determinants that impact the inclination of Malaysian citizens to utilize e-government services. This research amalgamates elements from the Technology Acceptance Model (TAM) and the Culture-Moderated Diffusion of Innovation (DOI). This study adapts the accessibility of E-Government services towards the usage of E-Government in Ampang communities. During the survey conducted among communities, they are encouraged to use Google form to fill and submit their responses. This is to identify the accessibility of E-Government Services among Malaysian urban communities. The accessibility of E-Government services developed positively impacts on usage of E-Government services. Research findings suggest the accessibility of E-Government services as an innovation in the context of usage of E-Government.