Investigating awareness of e-government services towards the use of e-government services among rural communities in Gemencheh

Abstract

In order to lessen the digital divide between urban and rural areas, the research study explores the technology readiness of the rural community in Gemencheh, Negeri Sembilan. In order to empower these underserved areas, the study aims to determine how equipped rural people are to embrace and use technology. The problem statement emphasizes the difficulties that rural communities face in embracing technology, especially when it comes to limited access to digital tools and services that are essential for economic growth, healthcare, and education due to inadequate technology infrastructure. The study uses a quantitative methodology and a survey design to examine factors like attitudes toward technology, digital skill competency, access to technology infrastructure, and perceived benefits and drawbacks of using technology.A questionnaire including 29 questions divided into seven categories is being distributed as part of a survey in Gemencheh, Negeri Sembilan, to learn more about the attitudes and preparedness of rural communities for adopting new technologies. To guarantee truthful responses, the respondents who are people from the rural community are informed about the goals of the study. In order to provide a complete view of the rural community's technological readiness, data is gathered using a questionnaire-based methodology that is customized to its unique needs. SPSS software is used to facilitate data analysis, and a Cronbach's alpha reliability test is scheduled to validate the data.