Investigating System Quality Affecting Towards E-Learning Acceptance among Local Community in Malaysia

Abstract

This research explores the impact of the COVID-19 pandemic on distance learning students
and investigates disruptions in their study activities. The study focuses on understanding
the role of system quality as an independent variable in shaping students' attitudes and
intentions toward e-learning. Utilizing an extended Technology Acceptance Model (TAM)
and integrating system quality, the research, conducted among 122 respondents in Ampang
Indah, reveals a positive relationship between system quality and e-learning acceptance.
The validated TAM model explains a significant variance in students' attitudes and
intentions toward e-learning, emphasizing the crucial role of technical system quality. The
study provides practical insights for optimizing e-learning environments in the context of
pandemic-induced changes.