The Behavioral Intention of Perception and Adoption of E-Wallet among Mobile Phone User In Klang Valley

Abstract

The world's rapidly developing technology has transformed the context of industry, particularly the financial sector. Financial technology advancements into digital and electronic payment (e-payment) have ushered in the dawn of cashless society, whereby the use of currency in financial transactions is becoming less widespread. Therefore, this research seeks to understand why certain communities readily embrace mobile banking while others lag behind, considering factors such as accessibility, financial costs, trust in security, social influences, perceived effort, and expected performance in Klang Valley, Malaysia. This study employs the Unified Theory of Acceptance and Use of Technology (UTAUT) framework. The sample for this study is made up of residents from Ampang and Bandar Baru Sentul who will have to fill out a web-based questionnaire. The findings demonstrate a statistically significant association between the independent factors of performance expectancy, enabling circumstances, social influence, security, and trust and the dependent variable, which consists of behavioural intention to use the E-wallet. It is suggested that future studies investigate the factors impacting employee retention in various corporate locations and sectors.