Navigating The E-Government Landscape in Zanzibar a Comprehensive Empirical Assessment

Abstract

The study about Navigating e-government landscape in Zanzibar. This investigation emphasizes the interplay among human and financial resource capitals, governmental policies, and Information Communication Technology (ICT) infrastructure. Significantly, technological readiness is explored as a potential mediator, with digital literacy proposed as a moderating influence. Through an empirical lens, the study employs a comprehensive survey targeting diverse respondents, including public sector employees and citizens, capturing their e-government service interactions and perceptions. Employing a blend of statistical tools, the research unveils that human resource capital, aligned with digital knowledge, amplifies e-government efficacy. Strategic financial investments, especially in areas like training and ICT infrastructure, enhance service adoption. Furthermore, progressive government policies fostering transparency and inclusivity create a fertile ground for e-government growth. ICT, being central, further substantiates the call for robust digital infrastructures to support and expedite adoption. However, the mediating role of technological readiness underscores that simply possessing resources isn't sufficient; their strategic application is vital. Still, the study's scope, defined by its geographical focus on Zanzibar and potential inherent biases, necessitates caution when extrapolating results. In essence, this study provides a distilled perspective on e-government adoption in Zanzibar, offering insights potentially applicable to similar global contexts, urging stakeholders to rethink digital strategies.