Influence of ICT, entrepreneur competency, and entrepreneur education on business performance in Selangor

Abstract

The study explores the influence of Information and Communication Technology (ICT), entrepreneurial competency, and entrepreneurial education on the business performance of small and medium enterprises (SMEs) in Selangor, Malaysia. This research emphasizes the critical role of ICT in enhancing operational efficiency and market reach, entrepreneurial competency in fostering strategic decision-making, and education in equipping entrepreneurs with vital skills. Employing a qualitative phenomenological design, the study gathered data from a diverse sample of entrepreneurs through semi-structured interviews. Findings reveal that ICT adoption significantly impacts business growth by streamlining processes and improving customer engagement, though challenges such as limited training persist. Entrepreneurial competencies, including innovation and financial management, were identified as pivotal in navigating market complexities. Additionally, entrepreneurial education emerged as a key factor in developing these competencies, with its integration with ICT further amplifying business performance. However, barriers such as inadequate access to quality education and training programs were noted. The study contributes to the understanding of the synergistic relationship between these elements, offering actionable insights for policymakers and educators. Enhancing support systems for entrepreneurs in Selangor could lead to improved SME performance, fostering economic growth and sustainability in the region.